🛡️ Safe & Responsible Play Policy

z62 —
Play Safe with Responsible Gaming

Gaming should be entertainment, nothing more. z62 puts player safety first by providing controls, limits, and ways to get help. 21+ only.

Responsible Gaming

Gaming & Responsibility

z62 is committed to creating a safe gaming environment for Myanmar players. We are clear that gaming involves the risk of loss and that winnings cannot be guaranteed. That is why we help every player understand their financial situation and mental wellbeing, set their own limits, and stay in control.

Our platform gives players tools to manage their own gameplay. You can set deposit limits, restrict your session time, take a temporary break, or apply Self-Exclusion — all through your account. Setting these personal limits is one of the best ways to protect yourself from financial loss.

Gaming should add to your enjoyment, not solve life's problems. If you are playing because of financial pressure, or if gambling is causing harm in your life, contact our 24/7 support service — we are always ready to help in Burmese.

Control Tools We Provide

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your account. If you want to raise the limit, the change only takes effect after 7 days. Lowering it happens immediately.

Session Time Limits

You can set a daily or weekly play time limit in advance. Once the limit is reached, we will notify you and prevent further play.

Time-Out

If you want a temporary break from gambling for 24 hours up to 30 days, you can choose Time-Out. During the Time-Out period, you cannot access your account or make any deposits or withdrawals.

Self-Exclusion

If you want to stop gambling, you can request Self-Exclusion. Your access will be blocked for 6 months or 1 year, and it cannot be reversed until the period ends.

24/7 Support

Our team is available 24/7 to help you in Myanmar language via Live Chat and email. If you want to talk about your gambling, you can reach us directly without any hesitation.

21+ Age Restriction

z62 does not allow anyone under 21 to play. Age verification is required when opening an account, and accounts opened with false information may be suspended.

Signs That Gambling May Be Becoming a Problem

If you notice one or more of the following signs, it may be time to reflect on your gambling habits.

  • Continuing to play with the belief that you will "win back" money you have lost
  • Suffering financially because of gambling and having to look for loans
  • Hiding how much time and money you spend on gambling from your family
  • Trying to stop gambling but not being able to
  • Feeling low or restless when you are not gambling
  • Prioritising gambling over work, education, or relationships, which are starting to suffer

🌱 Tips for Playing Safely

  • Set a budget before you play and stick to it
  • Set a strict time limit and do not play for hours on end
  • Do not think about winning back what you have lost — only play what you can afford to lose
  • Gambling is not a source of income — it is entertainment only
  • Do not gamble in a bad mood to try to "make up" for losses
  • If you are struggling, set up a Time-Out or Self-Exclusion right away
  • You can reach us directly through our Live Chat

Steps to Apply for Self-Exclusion

If you want to stop gambling for a period of time, follow the steps below. There is no additional fee or account charge required to request this service.

01

Log in to z62

Log in with your account and go to account settings

02

Select the Controls Menu

Open the "Responsible Gambling" or "Self-Restriction" menu

03

Set the Period

Choose the restriction period (6 months / 1 year) and confirm

04

Contact Live Chat

Our support team will confirm and process your request right away

21+

z62 is not for anyone under the age of 21. As required by applicable law, everyone who accesses our platform must be 21 years of age or older (21+). We encourage parents and guardians to enable Parental Controls on computers and mobile devices to prevent minors from accessing inappropriate content.

Ways to Get Help

24/7 Live Chat in Myanmar Language

z62's support team is available 24/7 in Myanmar language. If you want to talk about your gaming, you can reach out anonymously. We will never judge — we are here to help.

Email Support

If you want to request gaming controls or set up Self-Exclusion, email our support team at [email protected] — we will respond right away.

What we can help you with regarding problem gambling — setting deposit limits, taking a Time-Out, applying Self-Exclusion, and helping you access your gaming history. All of these services are free and no questions will be asked.

Responsible Gaming — What You Should Know

Log in to z62, go to Account Settings, and select "Deposit Limit" to set a daily, weekly, or monthly amount. Lowering the limit takes effect immediately, but if you want to increase it, we will process that after 7 days.

Your account cannot be reopened until the Self-Exclusion period (6 months or 1 year) is complete. After it ends, you can contact our support team to request reactivation. This protection period is there for the player's own benefit, and you can set it up in advance.

Both deposits and withdrawals are unavailable during a Time-Out, and access to all games is blocked. Your account will only be accessible again once the Time-Out period ends. This is a way to help players take a break from gambling.

Contact us via 24/7 Live Chat or email us at [email protected]. We can discuss things in Burmese and help you set up Self-Exclusion, apply a Time-Out, or put session time and deposit limits in place. No explanations needed — we will just get it done.

Parents should install parental control software on their phones, tablets, or computers. Do not share your z62 login details with children. Our platform is not designed for anyone under 21. If you need help, reach out to us via Live Chat.

No. During a Self-Exclusion period, no bonus offers will be sent and all promotional communications will be stopped. This is one of the clearest ways we show that player safety comes first.

Play Safe and Play Responsibly

z62 gives you a full set of tools to stay in control.
Set your limits and join us in keeping gaming enjoyable.