z62 FAQ — Your questions answered here

Players in the z62 VIP program receive weekly cashback at rates based on their tier. As you move up from Bronze to Platinum, the cashback amount increases. Even if you play with smaller amounts, you can still earn rewards back at the end of each week as long as you meet the weekly play period. On top of that, VIP players get priority customer service from z62 and are among the first to know about service updates and new bonus offers.

Cashback is calculated on the net loss from a player's weekly play and paid out every week at the rate matching their VIP level. You can earn up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold, and up to 0.8% at Platinum. Cashback is credited directly to your account, and you can check the details and limits in your game history.

As you build up a complete play history, z62's VIP system reviews your playing pattern. Playing regularly, gradually increasing your play volume, and playing responsibly — these three things are the basics for moving up a tier. The time it takes to reach each tier can vary, so it's recommended that you make your own decisions and manage your money well.

z62 VIP has the following 4 levels. Bronze — the entry level, with weekly cashback of up to 0.2%; Silver — a mid-tier VIP level with cashback of up to 0.4%; Gold — a higher tier with increased benefits at 0.6%; Platinum — the top VIP level with the highest cashback of up to 0.8%. Cashback for each level is available at the end of every week.

Platinum VIP players receive the highest cashback rate of 0.8%, and also have a greater chance of being included in invitation-based promotions and priority services announced by z62. While there is no separate extra bonus amount, the cashback returned is significantly higher than for regular players. If you can maintain consistent play, Platinum tier offers the most benefit.

When you open an account at z62 and make your first deposit, the welcome bonus is credited automatically. The bonus is not handed out manually on request — it is added directly to your account. Please read the terms and conditions carefully before depositing, as there are requirements you need to meet to qualify for the bonus.

A wagering requirement is how much you need to play through before you can withdraw bonus winnings. At z62, you must wager the bonus amount × 20 before withdrawing. For example — if you deposit 20,000 Ks you receive a 20,000 Ks bonus giving you a balance of 40,000 Ks; you must wager 20,000 Ks × 20 = 400,000 Ks to withdraw; if you deposit 220,000 Ks you receive a 100,000 Ks bonus and must wager 100,000 Ks × 20 = 2,000,000 Ks.

Some games count toward the wagering requirement and others do not. Generally, slots contribute 100% toward wagering, while games such as Live Casino, Baccarat, and Sportsbook may only count partially — or not at all. Check z62's terms and conditions for the exact contribution rates for each game.

If the wagering requirement is not met within a set period after receiving the bonus, the bonus funds may expire and be removed. It is recommended that you play with the bonus in a planned way, keeping the time limit in mind. For exact figures on expiry, you can check with z62's support team at any time via 24/7 live chat.

The welcome bonus is available to each player on their first deposit only, and can only be claimed once. Any attempt by a single player to claim the welcome bonus again — using the same IP address, phone number, or payment account — will result in the bonus not being granted and the account being subject to review. Use only your first account to be eligible for rewards.

Dragon Tiger is a card game where the player predicts which side — "Dragon" or "Tiger" — will receive the higher card. Each side receives just one card, and the side with the higher card wins. You can also bet on a Tie, and if both cards are identical, the Tie bet pays out at a higher rate. The game is simple and fast-paced, which makes it popular among Myanmar players.

Yes. z62's Live Casino can be played on both Android and iOS phones through your browser. No app installation is needed — just go to z62.mom and start playing right away. For smooth video streaming, a fast WiFi or 4G/5G connection is recommended.

In Live Dealer games, you watch a real human dealer via video stream and play directly against them in real time. In games like Baccarat, Roulette, and Dragon Tiger, you place your bets while the dealer deals cards or spins the wheel, and you see the result live on screen. Unlike digital games that use only a random number generator, Live Dealer games give you the feel of a real casino floor.

Baccarat table limits vary depending on the player level and the type of table selected. Tables are available to suit both those who want to start with small amounts and those who want to play with larger stakes. Exact limit figures can be checked for each individual table in the z62 Casino lobby, or you can ask via Live Chat.

The z62 platform is intended for players aged 21 and above (21+) only. Anyone under 21 is strictly prohibited from opening an account or playing. Parents and guardians must ensure that children cannot access their accounts. z62 also asks all players to always log out and keep their accounts secure.

z62 provides a service allowing players to set their own deposit limits. If you want to request a cap on the amount you can deposit within a day, a week, or a month, you can contact us via 24/7 Live Chat. Setting a spending limit helps you manage your play more carefully and keeps your finances under control.

If you feel you may have a gambling problem, contact z62 via 24/7 Live Chat to request help with responsible gambling. Our support team can also help if you want to set personal limits or temporarily close your account. You can find more details on the Responsible Gaming page.

A cooling-off period is a setting where a player can, by their own choice, pause play and restrict account access for a short period of time — for example, 1 day, 1 week, or 1 month. Self-exclusion is a longer-term measure that can block access to the account for an extended period, or permanently if needed. Both options can be arranged by contacting the z62 support team directly.

The minimum deposit amount at z62 is 5,000 Ks. This limit applies equally across all payment methods — KBZPay, Wave Money, AYA Pay, and bank transfer. If you want to try things out with a small amount, note that the welcome bonus you receive grows with the size of your deposit, so it's worth planning ahead before you play.

z62 supports the payment methods Myanmar players use every day. Currently accepted methods are KBZPay, Wave Money, AYA Pay, and Bank Transfer. The minimum withdrawal amount is 30,000 Ks, and withdrawals typically arrive within 30 minutes to 3 hours after processing.

To deposit via KBZPay, log in to your z62 account, go to the deposit section, and select KBZPay. Enter the amount and you will be given z62's KBZPay account number. Transfer the money to that number through the KBZPay app. Take a screenshot of the transaction reference (slip) and send it to support. Once verified, the funds will be added to your account.

z62 does not charge any fees for deposits or withdrawals. However, payment service providers such as KBZPay, Wave Money, and AYA Pay may apply their own transaction fees — those charges are not decided by z62 and are governed by each payment platform's own policy.